(PPN) – Dallas emergency dispatch is still having trouble receiving calls from some T-Mobile customers. These “ghost calls” have been clogging the system since November of last year. When T-Mobile customers dial 911, their phones repeatedly makes multiple calls and places legitimate callers on hold for long periods of time.
T-Mobile brands itself on being the most reliable network although many in Dallas may disagree. Dallas officials and T-Mobile are aware of the technology glitch.
Bridget Alex, mother of a 6-month-old Brandon Alex, blames this issue for the death of her son. She was at her nephew’s funeral when she received a call from her babysitter telling her that her son had fallen and was unconscious.
The babysitter called 911 but no one answered.
“I want them to take responsibility of my son’s death. That’s what I want them to do,” Alex told the Morning News. “Because at the end of the day, my son was still breathing, but had y’all come out like y’all were supposed to, my son would still be here in my arms. But because you didn’t, my son is gone and I have to bury him on Monday”.